Q: What are the delivery times?

Shipping in Italy and Europe - Sand Brand delivers in Italy and the European Union within approximately 2 business days (no deliveries on Saturdays) for orders placed by 11:59 PM the previous day. - For islands, poorly served countries, and remote areas, delivery may take approximately 2 to 4 business days. Shipping to Non-EU Countries - For non-EU countries, for orders placed from Monday to Friday by 11:59 PM the previous day, delivery may vary from 1 to 5 business days depending on the destination and customs processing times. For orders shipped to non-EU countries, import customs duties are the customer's responsibility. The value corresponds to a percentage of the total invoice, which may vary depending on the destination. Please note that returns or exchanges are not possible for non-EU orders. For more details, we invite you to visit the "RETURNS" section on our website.

Question 1

How do I place an order?

Accepted Answer

Shopping on Sandshop is easy:

- Browse our products and get inspired by the spirit of travel!
- If you already know what you're looking for, use the navigation bar or the search bar to find it in a flash!
- Once you've found the right product, select the size and quantity and click the "add to cart" button.
- Review the items in your shopping bag by selecting the "shopping bag" icon at the top right of the page.
- To proceed with your purchase, click on "checkout," then add your shipping and payment details to complete the order.
- If you already have a Sand account, you can sign in and checkout faster using your saved shipping and payment details.

Question 2

How do I proceed to checkout?

Accepted Answer

Once you have the selected items in your cart, simply click the "Buy" button. You will then be prompted to log in to your account or enter your contact details. Next, choose your preferred shipping method and enter any discount codes or credit vouchers you may wish to use. Finally, you will be directed to complete the payment. A confirmation email will be sent to your registered email address containing the contents of your order!

Question 3

Which payment method do you accept?

Accepted Answer

Sand accepts payments from all types of credit cards (Visa, Mastercard, American Express), as well as PayPal, Amazon Pay, Satispay, Scalapay, Cash on Delivery, and Bank Transfer

Question 4

What happens if I encounter a payment error?

Accepted Answer

If you receive an error message, verify that the payment details entered are correct and contact your bank first. Then, if you are still having problems, contact us and include the following information:

- Which operating system you were using to place the order (e.g., Windows, Mac)
- The internet browser used to place the order (e.g., Chrome, Safari)
- The payment method used to place the order
- A description of the problem and when it occurred
- Details of any error messages received (if any)
- Verify that there is available credit on the card used. We can then take a look at your request and get back to you with a solution as soon as possible!

Question 5

Can I cancel/make changes to the order I just placed?

Accepted Answer

Generally, we are unable to make manual changes, however, if the order has not been shipped, it may be possible. We process orders quickly, so requests for changes cannot always be accommodated. Please contact our Customer Support team immediately with the details of your change request and your order number, keeping in mind the Customer Support business hours.

Question 6

I have just placed an order. Where is my confirmation email?

Accepted Answer

Please allow up to 2 hours for the confirmation email to arrive in the inbox of your registered email address. We also recommend checking your junk/spam folder. If you do not receive a confirmation email within this timeframe, simply contact our Customer Support team

Question 7

How do I use a promo code?

Accepted Answer

Enter your promotional code at checkout. You must copy it exactly as it appears and then press apply. Promotional codes cannot be used in conjunction with additional promotions and vouchers received from previous orders; they do not apply to sale items unless otherwise specified

Question 8

Why can't I use my discount code?

Accepted Answer

Having trouble using your discount code? Here might be the reason why:

- The code has expired — many of our offers are only applicable for a limited time.
- You can only use one code per order.
- The code was typed incorrectly or copied wrong.
- The code is not valid for use on the selected product category.

Question 9

Where should I ship to?

Accepted Answer

We ship worldwide. For orders placed in Italy, shipping is only possible within the country itself. For orders placed from the European Union (excluding Italy) and non-EU countries, you may select as a destination any country located within the relevant geographical area.

Question 10

What are the delivery times?

Accepted Answer

Shipping in Italy and Europe

- Sand Brand delivers in Italy and the European Union within approximately 2 business days (no deliveries on Saturdays) for orders placed by 11:59 PM the previous day.
- For islands, poorly served countries, and remote areas, delivery may take approximately 2 to 4 business days.

Shipping to Non-EU Countries

- For non-EU countries, for orders placed from Monday to Friday by 11:59 PM the previous day, delivery may vary from 1 to 5 business days depending on the destination and customs processing times. For orders shipped to non-EU countries, import customs duties are the customer's responsibility. The value corresponds to a percentage of the total invoice, which may vary depending on the destination.
Please note that returns or exchanges are not possible for non-EU orders. For more details, we invite you to visit the "RETURNS" section on our website.

Question 11

Do you have a size guide?

Accepted Answer

We have a size guide you can follow, but if you have any specific questions about an item that are not already mentioned in the details section of each product, please contact our Customer service team.

Question 12

What happens if the item I'm interested in is out of stock in my size?

Accepted Answer

Current season items and core products are restocked throughout the year. You can sign up for our newsletter for immediate notifications or click the bell icon on the specific product page.

Question 13

Any advice on care and washing?

Accepted Answer

Hand wash in cold water with a gentle detergent. Hang to dry in the shade, turned inside out. Sand recommends extra care for the lurex fabric, the delicacy of which is due to the weave of many glittery filaments. Therefore, avoid rubbing against accessories and rough surfaces.

Question 14

What happens if I return an order that includes a free gift?

Accepted Answer

In the event of a partial or total return of an order that includes a free gift, it is necessary to also return the free gift received along with the returned products.
The refund will be processed only if the free gift is included in the return.
If the free gift is not returned, it will not be possible to proceed with the refund.

Size	Cup	IT	US	EU	FR	UK	AUS	Bust (cm)	Bust (in)	Underbust (cm)	Underbust (in)
XS	I	38	4	34	36	8	8–10	80–84	31.5–33.1	68–72	26.8–28.3
S	II	40	6	36	38	10	10–12	84–88	33.1–34.5	72–76	28.3–30
M	III	42	8	38	40	12	12–14	88–92	34.5–36	76–80	30–31.5
L	IV	44	10	40	42	14	14–16	92–96	36–38	80–84	31.5–33.1
XL	V	46	12	42	44	16	16–18	96–100	38–39.5	84–88	33.1–34.6

Size	Cup	IT	US	EU	FR	UK	AUS	Bust (cm)	Bust (in)	Underbust (cm)	Underbust (in)
XS	I	38	4	34	36	8	8–10	80–84	31.5–33.1	68–72	26.8–28.3
S	II	40	6	36	38	10	10–12	84–88	33.1–34.5	72–76	28.3–30
M	III	42	8	38	40	12	12–14	88–92	34.5–36	76–80	30–31.5
L	IV	44	10	40	42	14	14–16	92–96	36–38	80–84	31.5–33.1
XL	V	46	12	42	44	16	16–18	96–100	38–39.5	84–88	33.1–34.6

Size	Cup	IT	US	EU	FR	UK	AUS	Bust (cm)	Bust (in)	Underbust (cm)	Underbust (in)
XS	I	38	4	34	36	8	8–10	80–84	31.5–33.1	68–72	26.8–28.3
S	II	40	6	36	38	10	10–12	84–88	33.1–34.5	72–76	28.3–30
M	III	42	8	38	40	12	12–14	88–92	34.5–36	76–80	30–31.5
L	IV	44	10	40	42	14	14–16	92–96	36–38	80–84	31.5–33.1
XL	V	46	12	42	44	16	16–18	96–100	38–39.5	84–88	33.1–34.6

Size	Cup	IT	US	EU	FR	UK	AUS	Bust (cm)	Bust (in)	Underbust (cm)	Underbust (in)
XS	I	38	4	34	36	8	8–10	80–84	31.5–33.1	68–72	26.8–28.3
S	II	40	6	36	38	10	10–12	84–88	33.1–34.5	72–76	28.3–30
M	III	42	8	38	40	12	12–14	88–92	34.5–36	76–80	30–31.5
L	IV	44	10	40	42	14	14–16	92–96	36–38	80–84	31.5–33.1
XL	V	46	12	42	44	16	16–18	96–100	38–39.5	84–88	33.1–34.6

Size	Cup	IT	US	EU	FR	UK	AUS	Bust (cm)	Bust (in)	Underbust (cm)	Underbust (in)
XS	I	38	4	34	36	8	8–10	80–84	31.5–33.1	68–72	26.8–28.3
S	II	40	6	36	38	10	10–12	84–88	33.1–34.5	72–76	28.3–30
M	III	42	8	38	40	12	12–14	88–92	34.5–36	76–80	30–31.5
L	IV	44	10	40	42	14	14–16	92–96	36–38	80–84	31.5–33.1
XL	V	46	12	42	44	16	16–18	96–100	38–39.5	84–88	33.1–34.6

FAQs

Bust circumference

Underbust circumference

Waist circumference

Hips

Shoulder width

Bust circumference

Waist circumference

Hip circumference

Sleeve length

Trouser / skirt / shorts length

Inside leg (A)

Bottom leg (B)

High hips (C)

Hips (D)

External length (E)

High hips (A)

Total height (B)

Hip height (C)

Leg gap (D)

Size	IT	US	EU	FR	UK	AUS	Waist (cm)	Waist (in)	Hip (cm)	Hip (in)
XS	38	4	34	36	8	8–10	60–64	23.6–25.2	86–90	34–35.4
S	40	6	36	38	10	10–12	64–68	25.2–26.8	90–94	35.4–37
M	42	8	38	40	12	12–14	68–72	26.8–28.3	94–98	37–38.6
L	44	10	40	42	14	14–16	72–76	28.3–29.9	98–102	38.6–40.2
XL	46	12	42	44	16	16–18	76–80	29.9–31.5	102–106	40.2–41.7

Size	IT	EU	UK	US	AUS	FR	Inside leg (cm)	Bottom leg (cm)	High hips (cm)	Hips (cm)	Ext. length (cm)	Inside leg (in)	Bottom leg (in)	High hips (in)	Hips (in)	Ext. length (in)
S	46	46	28–29	36	28–29	42	7,5	29	85–88	94–98	34,5	3,0	11,4	33,5–34,6	37,0–38,6	13,6
M	48	48	30–31	38	30–31	44	7,5	30	89–92	98–102	35	3,0	11,8	35,0–36,2	38,6–40,2	13,8
L	50	50	32–33	40	32–33	46	8	31	93–96	102–106	35,5	3,1	12,2	36,6–37,8	40,2–41,7	14,0
XL	52	52	34–35	42	34–35	48	8,5	33	97–100	106–110	36,5	3,3	13,0	38,2–39,4	41,7–43,3	14,4
XXL	54	54	36–37	44	36–37	50	9	34	101–104	110–114	37,5	3,5	13,4	39,8–40,9	43,3–44,9	14,8

FAQs

Newsletter

Beachwear

Bust circumference

Underbust circumference

Waist circumference

Hips

Clothing

Shoulder width

Bust circumference

Waist circumference

Hip circumference

Sleeve length

Trouser / skirt / shorts length

Men

Inside leg (A)

Bottom leg (B)

High hips (C)

Hips (D)

External length (E)

High hips (A)

Total height (B)

Hip height (C)

Leg gap (D)